Terms & Conditions
Welcome to Storewee ("we", "us", or "our"), a professional e-commerce platform engaged in the sale of department store supplies. These Terms and Conditions ("Terms") govern your access to and use of our website (including all content, functions, and services provided on the website, collectively referred to as "the Website") and your purchase of products through the Website. By accessing, browsing, or using the Website, or placing an order for products on the Website, you ("you" or "your") acknowledge that you have read, understood, and unconditionally agreed to be bound by these Terms. If you do not agree to any provision of these Terms, you must immediately cease accessing, browsing, and using the Website and refrain from purchasing any products through the Website.
1. Representation and Warranty
You represent and warrant that: (a) You have reached the legal age of majority in your country/region of residence and possess the legal capacity and authority to enter into and comply with these Terms; (b) If you access or use the Website on behalf of an entity (such as an employer), you have the legal authority to bind that entity to these Terms, and both you and the entity shall be bound by these Terms; (c) All information you provide to us (including but not limited to personal information, account information, and order information) is true, accurate, complete, and up-to-date; (d) You will use the Website and purchase products in compliance with these Terms and all applicable laws, regulations, and rules of your country/region of residence and the country/region from which you access the Website (including but not limited to the laws of Estonia).
2. Scope of Website Use
2.1 The Website is intended for your personal, non-commercial use only. You may not use the Website for any commercial purposes, including but not limited to reselling products purchased through the Website, using the Website to promote or sell third-party products or services, or engaging in any other commercial activities that are not expressly permitted by us.
2.2 We do not guarantee the suitability, availability, or compliance with local laws of the Website in regions outside the intended service area. If you choose to access the Website from a country/region outside the intended service area, you do so voluntarily and assume full responsibility for complying with all applicable local laws, regulations, and customs. We shall not be liable for any losses or liabilities arising from your non-compliance with local laws.
2.3 We strive to ensure that the Website is accessible and functional at all times. However, we do not guarantee uninterrupted access or use of the Website. If you encounter any difficulties in using the Website (such as technical malfunctions, access barriers, etc.), please contact our customer service team in a timely manner, and we will make reasonable efforts to assist you in resolving the issue.
3. Privacy Protection
We attach great importance to the protection of your personal privacy. Our collection, use, storage, and disclosure of your personal information are governed by our Privacy Policy. By using the Website, you acknowledge and agree to the content and terms of our Privacy Policy. For detailed information on how we protect your personal information, please refer to the full text of the Privacy Policy published on the Website.
4. Order Placement, Confirmation, and Cancellation
4.1 When you place an order on the Website, you are making an offer to purchase the products specified in the order in accordance with these Terms. We reserve the right to accept or reject your order at our sole discretion. After you submit an order, we will send you an order confirmation email to acknowledge receipt of your order, but this does not constitute our acceptance of your offer. Our acceptance of your order will be deemed to have occurred only when we send you a shipping confirmation email (indicating that the order has been processed and shipped) or when we deliver the products to the logistics carrier, whichever comes first.
4.2 We may, at our sole discretion, limit or cancel the quantity of products purchased per person, per household, per account, or per order. Such restrictions may apply to orders placed under the same customer account, the same payment method (such as the same credit card), the same billing address, or the same shipping address. If we need to modify or cancel your order (such as due to out-of-stock products, pricing errors, suspected fraudulent orders, etc.), we will attempt to notify you via the email address, or other contact information you provided when placing the order. If we have already received payment from you for the modified or canceled order, we will refund the full amount to you in a timely manner in accordance with the original payment method.
5. Billing and Account Information
5.1 You agree to provide current, complete, and accurate billing information, shipping information, and account information (including but not limited to name, address, email address, credit card information, etc.) when placing an order and registering an account. You shall promptly update your account information and other relevant information (such as changes to email address, credit card number, shipping address, etc.) to ensure that the information is always accurate and up-to-date. We shall not be liable for any delays in order processing, delivery failures, or other losses caused by your provision of incorrect or outdated information.
5.2 You are solely responsible for maintaining the confidentiality of your account password and other access credentials. You agree to notify us immediately if you become aware of any unauthorized use of your account or any other security breach. You shall bear full responsibility for all activities conducted through your account, whether or not such activities are authorized by you.
6. Product Information, Pricing, and Availability
6.1 We strive to ensure that the product information (including but not limited to product descriptions, specifications, images, colors, and prices) displayed on the Website is accurate and up-to-date. However, due to factors such as product updates, technical errors, or typographical errors, there may be discrepancies between the displayed information and the actual products. We reserve the right to correct any errors in product information at any time without prior notice. If the displayed price of a product is incorrect due to a technical error or other reason, we will not be obligated to fulfill the order at the incorrect price. We will notify you of the error and allow you to choose to cancel the order or purchase the product at the correct price.
6.2 The availability of products on the Website is subject to change without prior notice. Due to factors such as limited inventory, unexpected demand surges, or supply chain issues, some products may be out of stock after you place an order. In such cases, we will notify you as soon as possible and allow you to choose to cancel the out-of-stock part of the order or replace it with other available products. If you have already paid for the out-of-stock products, we will refund the corresponding amount to you in a timely manner.
7. Shipping and Delivery
7.1 We will arrange for the delivery of products in accordance with the shipping method and shipping address you specified when placing the order. The estimated delivery time displayed on the Website is for reference only and may be affected by factors such as logistics delays, weather conditions, and regional restrictions. We shall not be liable for any delays in delivery caused by force majeure or factors beyond our reasonable control.
7.2 You shall bear the shipping costs unless otherwise specified in our promotional activities or specific product terms. The shipping costs will be clearly indicated at the time of order placement.
7.3 Upon receiving the products, you should carefully inspect the packaging and the products themselves for damage, missing items, or discrepancies with the order. If you find any problems, you should contact our customer service team within 48 hours of receiving the products and provide relevant evidence (such as photos of the packaging and products). We will handle your complaint in accordance with our Return and Refund Policy.
8. Intellectual Property Rights
8.1 All intellectual property rights (including but not limited to copyrights, trademarks, patents, trade secrets, and other proprietary rights) in the Website (including but not limited to website design, layout, text, images, logos, product names, and service marks) are owned by us. Without our prior written permission, you may not copy, reproduce, distribute, transmit, display, perform, modify, adapt, frame, or otherwise use any of these intellectual property rights in any way for any purpose (except for personal, non-commercial use that is strictly necessary for accessing and using the Website).
8.2 Our company name, logo, and all related product and service names, designs, and slogans are our trademarks or registered trademarks. You may not use these trademarks in any way that may cause confusion among consumers or damage our reputation without our prior written permission.
8.3 We respect the intellectual property rights of others. If you believe that any content on the Website infringes your intellectual property rights, please contact us in accordance with our Intellectual Property Infringement Complaint Process and provide relevant evidence. We will investigate and handle the complaint in a timely manner in accordance with applicable laws and regulations.
10. Prohibited Uses
In addition to the prohibitions specified elsewhere in these Terms, you are prohibited from using the Website or its content for any of the following purposes or activities:
- (a) Any unlawful purpose or in violation of any applicable laws, regulations, rules, or ordinances
- (b) Soliciting others to commit or participate in any unlawful acts;
- (c) Infringing or violating our intellectual property rights or the intellectual property rights of any third party;
- (d) Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating against others based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- (e) Submitting false, misleading, or fraudulent information;
- (f) Uploading, transmitting, or disseminating any viruses, malware, spyware, or other malicious code that may damage, disable, or impair the functionality or operation of the Website, other websites, or the Internet, or steal user information;
- (g) Collecting or tracking the personal information of other users without their explicit consent;
- (h) Engaging in spamming, phishing, pretexting, spidering, crawling, scraping, or other similar activities;
- (i) Using the Website for any obscene, pornographic, vulgar, or immoral purpose;
- (j) Interfering with or circumventing any security features of the Website, its servers, or any related systems;
- (k) Assisting or facilitating third parties in engaging in any of the prohibited activities listed above.
We reserve the right to terminate your access to and use of the Website immediately without prior notice if you violate any of the prohibited uses. You shall bear full responsibility for any losses or liabilities caused to us or third parties due to your prohibited use of the Website.
11. User Comments and Content
11.1 If the Website allows you to post comments, reviews, or other content (collectively referred to as "User Content"), you agree that your User Content shall comply with these Terms and applicable laws. You represent and warrant that you have the right to post the User Content and that the User Content does not infringe the intellectual property rights, privacy rights, or other legitimate rights and interests of any third party.
11.2 We have the right to review, edit, or delete any User Content at our sole discretion. We will not post or will delete User Content that involves pornography, obscenity, vulgarity, violence, threats, defamation, slander, discrimination, false information, or any other content that violates these Terms or applicable laws. We shall not be liable for any User Content posted by users, and the views expressed in User Content are those of the users who posted them, not ours.
11.3 By posting User Content on the Website, you grant us a non-exclusive, transferable, sublicensable, royalty-free, and global license to use, reproduce, distribute, transmit, display, perform, and modify the User Content for the purpose of operating, promoting, and improving the Website and our services. This license will remain in effect even if you terminate your use of the Website.
12. Disclaimer of Warranties
To the fullest extent permitted by applicable laws, the website and all products, content, and services provided on the website are provided on an "as is" and "as available" basis. We make no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy, reliability, completeness, or timeliness of the content on the website.
12.1 We do not warrant that: (a) The Website will operate uninterrupted, error-free, or free of viruses, malware, or other harmful components; (b) The Website will be compatible with any specific software, hardware, or device; (c) The products sold on the Website will meet your specific requirements or expectations; (d) The information displayed on the Website is completely accurate, up-to-date, or complete.
12.2 We shall not be liable for any damages or losses caused by: (a) Force majeure events (including but not limited to natural disasters, wars, riots, government actions, hacker attacks, network failures, or other unforeseeable and unavoidable events) that result in the interruption, unavailability, or malfunction of the Website or services; (b) Information leakage, property losses, or other damages caused by your own reasons (such as improper operation, disclosure of account passwords, or use of unsafe network environments); (c) The use of the Website or products by you in violation of these Terms or applicable laws; (d) Third-party services or content linked to the Website (you access such third-party services or content at your own risk).
13. Limitation of Liability
To the fullest extent permitted by applicable laws, in no event shall we, our affiliates, licensors, service providers, employees, agents, officers, or directors be liable to you for any indirect, special, incidental, consequential, exemplary, or punitive damages (including but not limited to damages for loss of profits, revenues, business opportunities, goodwill, data, or personal injury) arising out of or in connection with these terms, your access to or use of the website, or your purchase of products through the website, whether such liability arises from tort (including negligence), breach of contract, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.
Our total liability to you for any direct damages arising out of or in connection with these terms, the website, or product purchases shall not exceed the total amount you paid for the products related to the claim.
14. Modifications to These Terms
We reserve the right to modify or update these Terms at any time. The revised terms will take effect immediately. If you continue to access, browse, or use the Website or purchase products through the Website after the modified Terms take effect, you acknowledge that you have read, understood, and agreed to the modified Terms. If you do not agree to the modified Terms, you must immediately cease using the Website.
15. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions. The remaining provisions shall continue to be binding on you and us.
16. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of HK, excluding its conflict of laws principles. Any dispute, controversy, or claim arising out of or in connection with these Terms or the Website shall first be resolved through friendly negotiation between you and us. If the negotiation fails, such dispute shall be submitted to the competent court of HK for resolution.
The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If you have any questions or suggestions regarding these Terms, please contact our customer service team.